When a Work station marks an item ready, it still has to reach the Customer. The Employee assigned to the Booking is notified, or everyone serving at the Location when nobody is.
In the Work queue
- Under Ready for pickup, choose Mark picked up when you collect the item.
- Under Picked up, choose Mark served once the Customer has it.
- Items under Direct service need no preparation: choose Mark served after handing them over.
On the Layout
Open the Booking in progress and choose Manage service to pick up, serve or withdraw its items.
On View Booking
While the Booking is in progress, each item that needs no preparation or was picked up has Mark served; a round with several such items also has Mark all … served. This works at a Location without Work stations or Layouts too.
In the mobile app
Use the Work queue, or Manage service on the Layout. At a Location without a Layout, the Layout screen offers Open Work queue.
Withdraw an item
If an item will not be served, choose Withdraw, give a reason and confirm. It leaves the queues and its charge is reversed; the order stays in the history. If it was already paid, refund the Customer, and correct the receipt at the cash register if one was issued.
Good to know
- A Booking cannot be completed or cancelled while items are still waiting: serve or withdraw them first.
- Owners, Managers and Staff pick up, serve and withdraw. Station Staff only mark items ready.