Orders add items to a Booking that is in progress, such as food and drinks for a table. Each item goes to the Work station that prepares it, and is added to the Booking’s charges.
From the Layout
- Click the Resource in progress and choose Take order.
- Find each item with the Offering search or the category chips, set the Quantity and choose Add item.
- Choose Review order, check the list and choose Send order.
From View Booking
- Open the Booking and go to the order section.
- For the first order you can tick items already charged on the Booking under Already on Booking · send without a new charge, so they are prepared but not charged twice.
- Under New items, choose an Offering and a Quantity; use Add another item for more.
- Choose Confirm and send order.
What happens next
Items for a Work station appear in its Work queue as waiting for preparation. Items with no work order, such as a bottle of water handed over at once, go straight to direct service. The Booking shows each item’s state, from Waiting for preparation to Served.
Good to know
- Orders are available while a Booking is in progress, at Locations that take orders.
- An Offering can be ordered only where it has a preparation route for that Location. If none has, ask a Manager to set them up on the Offering.
- When an item is ready, the Employee assigned to the Booking is notified. Without an assignee, everyone serving at that Location is.
- Owners, Managers and Staff can take orders. Finance and Station Staff cannot.