With online booking, Customers pick a free time on a public page and send a request; your team confirms or declines it, and the Customer gets an email either way.
Turn it on
- Open the Location, choose Edit location and go to Online booking.
- Set Online booking at this Location to On.
- Under Customers book, choose By time for a start time and a duration, or By days for stays and rentals (see Online booking by days). The steps below are for By time.
- Choose whether Customers choose a Resource type (you pick the Resource when confirming) or a specific Resource, and which types are offered.
- Set the Time step, how far ahead people can book (Book at least, Book up to), when unconfirmed requests close, whether to ask for the number of people, and an optional message for Customers.
- Choose Save online booking.
Share the Public booking link on your website, social media or Google Business Profile; Add the link to Google shows how. Replace link stops the old link at once.
What Customers do
They choose a date, the number of people, the duration and a free time, enter their details and send the request. They confirm it from an email, and get a private link to follow or cancel it.
Answer a request
- New requests appear under Needs attention on the Overview, marked Online request in the Bookings list, and in the mobile app.
- Open the Booking. Choose an existing Customer or create a new one from the request, change the time or Resource if needed, and choose Confirm Booking.
- Or choose Decline…, pick a reason and add a short message.
Good to know
- Only free times inside the opening hours are offered, with durations from the Location’s Quick Booking options.
- A request not confirmed before the chosen time, or within 24 hours, closes by itself and the Customer is told.
- A Customer can have at most three open requests per Location.
- Owners and Managers change the settings and confirm requests.