When a Customer calls staff, asks for the bill or sends an order from the Resource QR code, your team sees it at once.
Where requests appear
- On the Layout, the Resource shows 🔔 Staff called or 🧾 Bill requested, with a sound.
- Under Needs attention on the Overview, and on the Booking under Customer requests.
- As a notification in the mobile app, for the Employee assigned to the Booking, or everyone serving at the Location when nobody is.
Answer a call or a bill request
- Choose On my way. The Customer sees that staff is on the way.
- When you are done, choose Done. For a bill, take the payment first; a bill request closes by itself when everything is paid.
Approve an order
- Open the order from the Booking’s Orders from the customer, or Review order on the Layout.
- Change quantities if needed (0 removes an item) and choose Approve and send. It goes to the Work stations like any order.
- Or choose Decline… and write a short message for the Customer.
Good to know
- All requests close when the Booking is completed or cancelled.
- Owners, Managers and Staff answer requests, at their own Locations. The same works in the mobile app.