For stays and rentals, Customers book whole days instead of a time: they choose the first and last day, the number of people and a category, such as “Standard double” or “Premium with a lake view”. Your team gives the Resource when confirming.
Turn it on
- Open the Location, choose Edit location and go to Online booking.
- Under Customers book, choose By days.
- Set Starts at and Ends at: a stay starts on its first day at the start time and ends on its last day at the end time. A stay that ends on the morning another one starts does not overlap it.
- Set the Shortest stay and Longest stay, and until when Customers may cancel.
- Choose Manage categories and add at least one category (below), then choose Save online booking.
Categories and prices
A category is what Customers book: a group of your Resources with a name, a description for Customers and its own price.
- Choose its Resources. A Resource is in at most one category.
- Optionally set Up to people; otherwise each Resource’s capacity counts.
- Choose the Price per day: an Offering charged per day.
- Add Extras charged once per Booking, such as final cleaning. They are added to every stay, so use them only for what every Customer pays.
- Add Seasons if prices change during the year: from a first to a last night (both included), with their own Offering charged per day.
A category without Resources or a price is not shown to Customers. Deleting a category keeps its Resources, Bookings and Offerings.
What Customers do
They see a month of free days for one category. The first click on a free (green) day starts the stay and outlines the days it can end on; the second click on an outlined day sets the last day. Below, every category shows whether it is free for the whole stay and its price: the price per day times the days, the extras and the total with tax. They choose a category, enter their details and confirm the request from an email.
Confirm a request
- Open the Booking. Under Resource, the free Resources are grouped by category, each with what this stay costs in it; the requested category comes first.
- Choose a Resource of the requested category, or of another one as an upgrade.
- For another category, the Booking keeps the price the Customer accepted. To charge that category’s price instead, tick Use the price of ….
- Choose Confirm Booking. The Customer gets an email with the dates and the total.
Good to know
- The number of days is the difference of the dates, the same count as an Offering charged per day. Opening hours and durations are not used by days.
- Each night takes the price of its season. A stay across a season boundary gets one line per price; if you change its dates later, adjust those lines yourself.
- With Use the price of …, only unpaid lines from the requested category’s prices are replaced. Paid lines and lines your team added stay.
- The same choice of Resource and price is in the mobile app’s Booking requests.
- Owners and Managers change the settings and categories, and confirm requests.