Needs staff marks a Booking in progress where someone should go now. The Resource shows ! on the Layout and Staff requested on the Booking.
Request staff yourself
- Open the Booking in progress, on the Layout or on View Booking.
- Choose Request staff. The Employee assigned to the Booking gets a notification.
- When it is handled, choose Clear staff request.
When it happens by itself
- Staff is requested when a Booking starts on the Layout or in the mobile app, when an order item is ready, and when a Customer calls staff, asks for the bill or sends an order from the QR code.
- It clears when a new order is sent, when the last ready item is picked up, when customer requests are done, and when the Booking ends.
Good to know
- Staff can be requested only while a Booking is in progress.
- Mark as in progress on View Booking does not request staff: whoever starts it there is already with the Customer.
- Owners, Managers and Staff can request and clear it at their own Locations; everyone who sees the Booking sees the mark.
- Requests you make by hand are recorded in the Booking’s activity.